Resources

211LA is your guide to the services, resources, & information you may need to navigate life in Los Angeles County during the pandemic. 

Please call 211 or visit 211LA online today. 

Housing



LA County Rent-Relief
This program is made possible by the County of Los Angeles Board of Supervisors who approved $100 Million in CARES Act Coronavirus Relief Funds to provide rental assistance on behalf of tenants impacted by the COVID-19 pandemic.  The Los Angeles County Development Authority has been authorized to administer this program on behalf of the County.

LA County COVID-19 Rent Relief - Opens August 17th 8:00AM 

To be eligible, renters must qualify based on income and have struggled to pay rent due to the COVID-19 pandemic. Their landlord must provide a W-9 and sign a participation agreement in order to have the rent paid on behalf of the tenant.

LA County Eviction Moratorium
On Tuesday, July 21, the Board of Supervisors approved an extension of the temporary eviction moratorium. The moratorium was extended until September 30, 2020 and may be extended by the Board on a month to month basis.

Tenants must notify their landlord within 7 days after their rent is due, unless extenuating circumstances exist, that they are unable to pay due to a loss of income related to COVID-19. Tenants will have twelve (12) months following the end of the moratorium period to pay back any amount due.

LA County Temporary Eviction Moratorium 

Property Owners (Mortgage Relief) 
Property owners impacted by COVID-19 may be eligible for temporary relief. The federal, state, and local governments announced several protections. Whether your loan is owned by the government, a national or state charter bank, or private institution, you may be eligible to reduce or delay payments for up to 12 months. This type of arrangement is called a Forbearance Plan/Agreement.

Furthermore, lenders may be limited in initiating foreclosures during the State of Emergency related to COVID-19.  Please contact one of our foreclosure counselors at (800) 973-3370, to assist you with inquiring about your eligibility or other foreclosure avoidance options.

My mortgage lender/ servicer is being unresponsive and/or non-compliant, what can I do?
The California Department of Business Oversight (DBO) regulates a variety of financial services and oversees residential mortgage lenders. You can file a complaint directly with the DBO if your mortgage lender is being unresponsive through the complaint form on the DBO website, by contacting the DBO Consumer Services Office at (866) 275-2677 or (916) 327-7585, or via email at Ask.DBO@dbo.ca.gov.

You can also file a complaint with the Consumer Financial Protection Bureau (CFPB) through their complaints webpage. You can also contact the CFPB by calling (855) 411-2372.

If you have further questions regarding your lender, please contact the Los Angeles County Disaster Help Center at (833) 238-4450, to assist you with inquiring about your options.

Utilities


Southern California Edison
Effective immediately, SCE will suspend disconnections for non-payment. Flexible payment plans for current accounts and past due amounts will be provided for customers who contact SCE and self-identify as being impacted financially by the COVID-19 emergency. Visit Southern California Edison or Clean Power Alliance for more information.

COVID-19 Support & Response

SoCal Gas
Service disconnections have been suspended until further notice.  This means no residential or small business customer using less than 10,000 therms per year will have their natural gas turned off due to non-payment. 

COVID-19 Support & Response

Republic Services
While we are working hard to ensure the highest quality customer service and minimal service disruptions, the recent surge in solid waste we’re collecting from our residential customers has presented unique challenges and caused us to temporarily modify our curbside collection services in some communities, including:

  • We will accept cart contents only.
  • For customers who do not have carted service, we will accept waste placed in bags only. Bags cannot exceed 50 pounds.
COIVD-19 Support & Response 


Health


COVID-19 Testing
Call—don’t visit—your health care provider. Your doctor will advise you on the next steps. Do not call 911 or show up at the ER or Urgent Care to request testing for Coronavirus/COVID-19. Your doctor will determine if you have signs and symptoms of COVID-19 and whether you should be tested

LA County Testing Sites & Appointment Registration

Upcoming POP-UP Testing Sites

FAQ's about Testing Process & Procedures

Medicare
Medicare has temporarily expanded its coverage of telehealth services to respond to the current Public Health Emergency. This will help ensure you are able to visit with your doctor from your home, without having to go to a doctor’s office or hospital, which puts you and others at risk of exposure to COVID-19.

COVID-19 Support & Response

  • Medicare covers the lab tests for COVID-19. You pay no out-of-pocket costs.
  • Medicare covers all medically necessary hospitalizations. This includes if you're diagnosed with COVID-19 and might otherwise have been discharged from the hospital after an inpatient stay, but instead you need to stay in the hospital under quarantine.
  • At this time, there's no vaccine for COVID-19. However, if one becomes available, it will be covered by all Medicare Prescription Drug Plans (Part D).
  • If you have a Medicare Advantage Plan, you have access to these same benefits. Medicare allows these plans to waive cost-sharing for COVID-19 lab tests. Many plans offer additional telehealth benefits beyond the ones described below. Check with your plan about your coverage and costs
  • You may be able to communicate with your doctors or certain other practitioners without necessarily going to the doctor’s office in person for a full visit. Medicare pays for “virtual check-ins”—brief, virtual services with your established physician or certain practitioners where the communication isn't related to a medical visit within the previous 7 days and doesn’t lead to a medical visit within the next 24 hours (or soonest appointment available).
  • You need to consent verbally to using virtual check-ins and your doctor must document that consent in your medical record before you use this service. You pay your usual Medicare coinsurance and deductible for these services.
  • Medicare also pays for you to communicate with your doctors using online patient portals without going to the doctor’s office. Like the virtual check-ins, you must initiate these individual communications.
  • If you live in a rural area, you may use communication technology to have full visits with your doctors. The law requires that these visits take place at specified sites of service, known as telehealth originating sites, and get services using a real-time audio and video communication system at the site to communicate with a remotely located doctor or certain other types of practitioners. Medicare pays for many medical visits through this telehealth benefit.
Medi-cal: 
All commercial and Medi-Cal Health Plans regulated by Department of managed Health Care will eliminate cost-sharing to zero for all medically necessary testing. Support is now available through the Employee Development Department for business and workers impacted by COVID-19.

COVID-19 Support & Response

Mental Health & Support Links 
The LA County Department of Mental Health has developed information on how to cope with stress during this time in 13 different languages common to the County’s residents. Click here to find the information in your language.

If you, or someone you care about, are feeling overwhelmed with emotions like sadness, depression, or anxiety, or feel like you want to harm yourself or others call:

Los Angeles County’s Department of Mental Health’s 24/7 hotline

Phone: (800) 854-7771
Text “LA” to 741741.

Substance Abuse and Mental Health Services Administration’s (SAMHSA’s)

Disaster Distress Helpline: 1(800) 985-5990
Text TalkWithUs to 66746. (TTY 1.800.846.8517)

Crisis Text Line:

Text LA to 741741
Connect with a trained crisis counselor to receive free crisis support via text message.


National Suicide Prevention Lifeline:

(800) 273-8255
The National Suicide Prevention Lifeline connects you with a crisis center closest to your location. Your call will be answered confidentially by a trained crisis worker who will listen empathetically, work to ensure that you feel safe, and help identify options and information about mental health services in your area.

Disaster Distress Helpline

: (800) 985-5990
The Substance Abuse and Mental Health Services Administration’s (SAMHSA) Disaster Distress Helpline provides crisis counseling and support to people experiencing emotional distress related to natural or human-caused disasters.

Trevor Project Lifeline:

(800) 788-7386
The TrevorLifeline provides support to LGBTQ youths and allies in crisis or in need of a safe and judgment-free place to talk.


Substance Abuse Service Helpline:

(844) 804-7500
Operated by the Los Angeles County Department of Public Health, this hotline provides screening, resources and service referrals regarding substance use disorders.

L.A. Found

: (833) 569-7651 or LAFound@wdacs.lacounty.gov
L.A. Found is a countywide initiative to help locate individuals who wander due to dementia, Alzheimer’s, autism or other cognitive impairing conditions. Watch this video to learn more about L.A. Found.

If you are feeling suicidal or having suicidal ideations, call 911 immediately.

I am not sure how to talk to my kids about the coronavirus:
Chances are your child has heard about conronavirus  and not talking about it can make your child worry more. Here are some links to tips on how to talk to your kids about coronavirus.

LA County – Tips on how to talk to children about COVID-19

PBS Kids for Parents: How to Talk to Your Kids About Coronavirus 

Food



LA Regional Food Bank
Offering programs that help children, seniors and families get food, learn about nutrition, or apply for CalFresh. To find your nearest food pantry, please visit: https://www.lafoodbank.org/find-food/pantry-locator/ or call 211. Please call food bank locations to verify hours during this health emergency.

Seniors
If you are a senior and needs assistance or meals, Workforce Development Aging & Community Services (WDAC) is distributing packaged and frozen meals at 180 meal sites throughout Los Angeles County. Older adults 65 and older must send a family member, friend or caregiver who is under the age of 65 to pick-up meals at these sites. Please call 1(800) 510-2020 or visit https://wdacs.lacounty.gov/covid-19/ for more information and a map of meal site locations.

Meals on Wheels: 

La Habra Meals on Wheels 
101 W. La Habra Blvd, La Habra 
(562) 383 – 4221

Meals on Wheels La Mirada 
13810 La Mirada Blvd, La Mirada
(562) 943 – 0037 


Grocery Shopping 
The Los Angeles County Department of Public Health strongly encourages seniors to stay home and avoid shopping, and to have your medications, food and other supplies taken to your residence either by delivery services or family members and neighbors. However, if you must shop, several major grocery store chains have special early morning shopping time for seniors. Please check with your local store, and find a list from CBS-TV (as of 3/19/2020) https://losangeles.cbslocal.com/2020/03/19/coronavirus-list-of-stores-offering-special-senior-shopping-hours/

I need help paying for groceries
California’s Food Stamp Program is called CalFresh. Calfresh can help people in low-income households purchase food by increasing their food-buying power. To learn more about eligibility requirements and to apply, please visit the website or call the Customer Service Center at 866.613.3777. (Note: Department of Public Social services (DPSS) offices are temporarily closed to the public until further notice due to the COVID-19 health emergency. Please visit their website or call for services.)

Work


I lost my job, where do I go to file for unemployment?
If you lost your job, you may be eligible for unemployment benefit. To see if you qualify and to apply, please visit:

California Employment Development Department

Federal unemployment help

The Workforce Development, Aging and Community Services (WDACS) provide a wide array of career services accessible in multiple languages, starting from career exploration and skills assessments all the way through to high-quality training option. For more information visit their website.

Help with Insurance
If your employer provided your health care, you may qualify for subsidized health care.

Continued Health Care Coverage (COBRA)

Medi-Cal

Donate Blood

With constant news coverage of Coronavirus Disease 2019 (COVID-19), it’s easy to be swept up in misinformation and fear. Please know that the American Red Cross is monitoring and adapting daily to the evolving situation.

Essential Activity
As organizations limit all “non-essential activity”, blood drives are an essential activity, as outlined by the United States Department of Health and Human Services (HHS) and the Food and Drug Administration (FDA). It is an imperative part of community health and public preparedness plans to maintain blood collection during this challenging time to ensure patient survival. For more on the urgent need for blood collection, watch this video.

No Transmission by Blood 
There have been no reported cases of any respiratory virus being transmitted by blood, including this coronavirus (COVID-19). Donating blood is a safe process and people should not hesitate to give blood.

Always Cautious 
The Red Cross always employs thorough safety protocols to help prevent the spread of any type of infection. In response to COVID-19, they’ve implemented additional precautionary methods, including but not limited to:

  • All donors are temperature-screened before being permitted into the blood drive. If bodily temperature is above 99.5°F, the donor is asked to donate another time instead.
  • All Red Cross staff are asked to check their temperature before presenting to work, and will not to report for work if they are showing any symptoms or test above 99.5°F.
  • Blood donors are asked to use hand sanitizer before and during the donation process.
  • Staff wear gloves throughout the donation process, changing gloves between every donor.
  • Donor beds are sanitized between every donor.
  • Implementing medically-recommended space between donors wherever possible.
Please check RedCross.org for more updates.
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